TERMS & CONDITIONS

Welcome to Mind Your Head Hypnotherapy Terms and conditions

Want to get the most out of your therapy? Please take some time to read these terms and conditions.

Booking and attending a treatment will be taken as proof that you have read, understood and agree with them. Thank you. *

Hypnotherapy is an enjoyable experience that needs commitment and motivation to get the best results. You agree to engage with the whole process during the session, and afterwards, by listening to the MP3 download each night and in a safe place- but not whilst driving or operating heavy machinery! You are responsible for your own safety whilst listening to audio downloads.

Jane Cashmore is a UK qualified and registered hypnotherapist. Jane Cashmore follows the relevant professional codes of conduct in accordance with the membership requirements of the UK based hypnotherapy associations, NCH and AfSFH.

Our Agreement

Before using our services, please read these terms and conditions carefully. Booking and attending an appointment with Mind Your Head Hypnotherapy you are agreeing to comply with, and be bound by, the following terms and conditions of use. They are designed to protect your interests as a client.

Terms and conditions of the website mindyourheadhypnotherapy.co.uk are to be found on the site. You are advised to read these. If you do not agree to these terms and conditions, please do not use the services or the website.

These terms and conditions (the “Terms” )are the terms which apply when you use the website www.mindyourheadhypnotherapy.co.uk, book our services or purchase our products, the provision of hypnosis, our NSDR (non-sleep deep rest), hypnotherapy consultations in the hypnotherapy consulting room, online therapy and the use of the website www.mindyourheadhypnotherapy.co.uk.

By using any part of this website, booking a treatment or workshop with us, purchasing our products and/or placing an order on the website you agree to be bound by the Terms. Any reference to “Company Name”, “we”, “us” or “our” in these Terms is a reference to Mind Your Head Hypnotherapy or Jane Cashmore and any reference to “you” or “your” means you, the customer and user of our services, purchaser of our products and user of our website.

Changes to these Terms – we reserve the right to change or modify these Terms at any time where it is necessary in the course of business to do so.

Therapy Consultations and Fees

A free, 15 minute initial phone consultation is offered prior to booking a paid initial consultation session. Therapy itself commences during the first planned session after the Initial Consultation appointment.

The Initial Consultation is charged at a set fee and each consultation thereafter at a rate pertaining to the concern. When relevant, a course may be block booked and paid in advance or a valid coupon applied. Fees are agreed at the initial consultation. Fees are payable in advance, at least 24 hours prior to the appointment time. Payment can be made on a pay as you go basis 24 hours prior to the appointment time (PAYG) or by a discounted block booking, using Sumup payment link and card payment in person.

During the initial consultation you are invited to share your current situation and your best hopes for the outcome of our sessions together. Information is collected to inform and assist your treatment. The way your brain works will then be explained and the way we work will be explained to you. A plan of therapy and estimated duration of therapy suited to the client needs is designed by the therapist in collaboration with the client and according to the client’s desired outcome. Each of us is unique, therefore treatment is intended to be relevant and appropriate to the individual client and the desired outcome. The decision to continue lies entirely with the client. Session costs to be incurred are outlined and agreed at the Initial consultation.

Cancellation Policy

Your session with Mind Your Head Hypnotherapy is important to us and reserved especially for you. When you forget or cancel the appointment without giving us notice, we are unable to offer that time to someone else. We understand that things can happen at the last minute and can assure you we are sympathetic in certain circumstances.

Please note, however, the following cancellation fees: 24 hours notice is required for any appointment changes including cancellation and non-attendance. Any changes made within the 24 notice period will result in the session charged at the full session rate.

If you wish to change, postpone or cancel an appointment, 24 hours notice must be given. Failure to do so will result in full payment of the missed appointment ( this applies to PAYG payments and block booking payments). Please contact Jane Cashmore by WhatsApp message 07971537409 to make your cancellation. This minimum 24 period of cancellation is non-negotiable.

If you wish to discontinue your course of therapy, you do not have to give a reason. There can be external circumstances that make attendance difficult, but it is helpful if you can discuss these changes, so that when you wish to resume therapy, these changes can be taken into account.

Following your last appointment, your rights of confidentiality are permanent. Client records must be kept for a period of time according to legal requirement. They are destroyed after 10 years according to best practice guidelines.

Refund of payment fees

Any full payment fees and payments (treatment fees paid for another person) expire 6 months after the date of payment. Please ensure that the fees are used for treatment within this period.

Refund requests should be made by email within the 6 month period following payment. Please submit a refund request by email to janie@mindyourheadhypnotherapy.co.uk, including your bank transfer details within 6 months of payment.

Consultation fee changes

Consultation fees are subject to reviews on an annual basis from 1st January. Notice will always be given of any price increases when you are in a course of therapy.

Punctuality

Please be available for booked therapy sessions as punctually as possible. If you are running late or anticipate running late for your appointment, please contact us at your earliest convenience and leave a message, or send a WhatsApp message to the mobile phone 0791537409. Please note, calls are not answered and messages not read whilst working with a client. Jane Cashmore will pick up this message when next available to do so. Whilst Jane Cashmore will aim to accommodate “lost time”, please understand that the booking schedule may not always make this possible. Therefore in the event of lateness, the expectation is that the session is likely to be shorter in duration, and will finish at the original finishing time with no reduction of fees.

Confidentiality

Any information collected from you as a client or potential client, including your contact details, will be held in the strictest confidence. Your privacy will be respected and is important to Jane Cashmore, Mind Your Head Hypnotherapy. The details that you disclose are used solely for the purpose of providing you, the client, with the highest levels of service. No information will be passed on to any external parties without your express permission. Where express permission is given to share information with an external party, Jane Cashmore will only supply client-approved information that she believes is in the best interests of the client.

Please see Information Collection and Privacy & General Data Protection Regulation (GDPR). Any information that is collected from you as a potential client or client, including contact details is held in strictest confidence and will not be shared without your permission except: If your GP has to be contacted, in the unlikely event that you at risk of harming yourself or others or for Supervision case studies( as any identifying details are removed).

If it is necessary for Jane Cashmore to contact you she will use your preferred method e.g. mobile phone. If he needs to contact you at home or at work to change an appointment, she will send a WhatsApp message. If there is an emergency and Jane Cashmore needs to cancel the appointment at short notice, she will state this in her message. During your treatment period, please ensure your contact details are up-to-date. Please discuss these terms with Jane Cashmore if these arrangements are unsuitable.

Exceptional circumstances of confidentiality include where there is a criminal or civil court case where a court order has demanded disclosure, and where there is good cause to believe that failing to disclose information would cause danger or harm to the client or others. Child Protection Issues falls into this category. These are legal requirements as outlined in the National Council of Hypnotherapy’s code of ethics.

Confidentiality and Continuous Professional Development (CPD)

Professional supervision is required as a member of NCH to maintain high professional standards of care. The sharing of anonymous case histories is sometimes made to supervisors and peer-support groups as part of CPD requirements. No personal details are ever divulged during these meetings.

There is a commitment to CPD (continued professional development) as part of membership requirements.

Medical Conditions

Information gathering is conducted at the start of the Initial Consultation. Some of the questions relate to medical health in order to establish a true picture and any contra-indications to treatment, to get a good overview and to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update Jane Cashmore of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

It is your responsibility to consult with a GP or other Medical Consultant prior to undertaking a treatment, should you feel your medical history requires it. A full consultation is taken before any treatment is offered and we would ask you to please provide as much information as possible during the medical consultation to enable us to devise a safe and suitable treatment plan. Please provide as much information as possible to ensure we can offer you a safe experience.

If we feel that the treatment you require is outside our scope of practice, then we will not proceed with treatment and will try to advise of an alternative. It is then your responsibility to follow up on these recommendations.

Information collection & Privacy

In order to proceed with a treatment, you will be asked to provide certain personal information to Mind Your Head Hypnotherapy. We will use all personal information that you provide to us for your treatment in accordance with our Privacy Policy.

You agree to submit only true and accurate information and will not omit any information that might be significant in your treatment.

Standards of behaviour

Good therapy demands mutual respect of personal space, privacy and confidentiality.

During the course of any therapy, an culture of mutual respect will be expected and upheld. Jane Cashmore will treat you with respect and honour the trust that you put in her. In return, you will treat with respect any person at the therapy practice, Jane Cashmore and her property. You agree to come to the sessions sober, that is not under the influence of alcohol or recreational drugs, except those prescribed by your doctor. You agree to consult with your doctor before withdrawing from any prescribed drugs. If any conduct contravenes these standards of behaviour, she reserves the right to cancel the session and any further therapy sessions.

Contact outside of sessions

This is usually for rescheduling or cancelling only. If you do need to contact me for any other reason please email only: janie@mindyourheadhypnotherapy.co.uk

Contacting You

If I need to contact you, I will use your preferred method of contact (from your initial consultation). Let me know If your contact details change to avoid confusion over session dates and times.

I reserve the right to end the session/ refuse any future sessions if these terms and conditions aren’t met.

Alcohol/Drugs

Don’t be offended, if you turn up under the influence of alcohol or recreational drugs and I refuse to treat you. Hypnotherapy simply won’t work and you would not get the results you need. In this event the lost session payment is still payable in full.

Cures

A well-motivated client is very likely to achieve realistic goals. It is true that the more you engage the closer to achieving your goals you are likely to be. However, it is unethical to guarantee a cure and a person will do well to avoid a practice that makes such claims. The control of thoughts, beliefs, emotions and behaviours always reside within the client. Hypnotherapy is not mind control and the client cannot be “made” to do anything against their will using hypnosis.

Jane Cashmore guarantees to apply her training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible, with your well-being as a priority. When planning therapy, estimates of the number of sessions required to treat a condition during the first consultation, are given on the basis of the information presented at that time. Each patient and the causes of their condition are unique. Estimates are only rough guidelines, are subject to change and open to review by both parties throughout treatment.

Disclaimer

With reference to Mind Your Head Hypnotherapy, www.mindyourheadhypnotherapy.co.uk ; the website is provided for information only and is not intended to replace a consultation with your GP or other health care professional. The information on the website should not be considered as medical advice. If you have any doubts or concerns about your health, you should seek advice from a medical doctor.

Website usage: terms and conditions

By continuing to browse and use the website www.mindyourheadhypnotherapy.co.uk you agree to comply with and be bound by the following terms and conditions of use. If you do not agree to these terms and conditions, please do not use this site.

Site Contents

All material made available on this site, including material in websites that are linked directly or indirectly, are without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. No guarantee can be given that the material will be error free, nor free of viruses, defamatory, offensive or other harmful matter. You are responsible for cost of any necessary service, repair or correction. This site may also include pages or publications with technical inaccuracies or typographical errors that will be corrected as they are discovered by Jane at her discretion. Jane Cashmore reserves the right to add, delete or modify any information included in this site at any time.

Material included on this website does not constitute a contract or part of a contract other than that involved in the booking of a consultation. Prices may be altered at any time without notice.

Site Links

The materials that can be accessed from linked sites are not written or maintained by Jane Cashmore and she is not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not constitute or imply its endorsement by Jane Cashmore for use with any of his products. You assume all risk with respect to its use.

Liability

Under no circumstances will Jane Cashmore, Mind Your Head Hypnotherapy be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if he is advised of the possibility thereof, nor for any claim by a third party. Any material printed from this site is covered by these terms and conditions.

We shall have no liability to you for any loss, damage, costs, expense proceedings or other claims for compensation arising from any information or instructions supplied by you which are incomplete, incorrect or inaccurate.

Neither we, nor you, shall be liable for any failure to perform our respective duties under this Contract due to circumstances beyond its control, including without limitation flood, fire or other adverse weather conditions,

To enable us to deal with any complaint that may arise relating to the Services, you must provide full details of any complaint within 7 days of the supply of the relevant services.

Personal Use

You agree to use the site www.mindyourheadhypnotherapy.co.uk for lawful purposes only. You shall not exploit copyrighted or proprietary materials available in this site, except as expressly permitted by Jane Cashmore. All trademarks, service marks, and trade names in this site are the marks of her ownership.

Indemnity

You agree to defend, indemnify, and hold me harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this website or use of the information included herein.

The terms of use shall be governed in accordance with the laws of U.K. Jane Cashmore reserves the right to add, delete, or modify any or all terms of use at any time with or without notice. If any of the terms and conditions are found to be unenforceable all other terms and conditions included herein remain in place.

Data collection and GDPR

All information collected will be relevant and applicable to your treatment. You will only be sent information such as updates and newsletters if you ‘opt in’ to doing so.

Data will be used and kept in accordance with GDPR rules and regulations according to the Data Protection Act 2018 we comply with the new GDPR regulations, there are 7 principles and 8 rights that have to be observed:

Principles; 1.Legality, Transparency and Fairness. 2.Purpose Limitation. 3.Minimisation. 4.Accuracy. 5.Storage Limitation. 6.Integrity and Confidentiality. 7.Accountability.

Rights; 1.The right to be informed. 2.The right of access. 3.The right to rectification. 4.The right to erasure. 5.The right to restrict processing. 6.The right to data portability. 7.The right to object. 8.Rights in relation to automated decision making and profiling.

We will only use any personal information provided by you for the purpose of providing the Services, or for informing you of the availability of similar services, unless you agree otherwise. Refer to our Privacy Policy or more information.

Mind Your Head Hypnotherapy is the registered owner of any Mind Your Head Hypnotherapy trade-marks used by us in the course of our business.

The contents of this website (including pictures, designs, themes, logos, photographs, text, software and all other materials) (the “Materials”) are owned by Mind Your Head Hypnotherapy. You may not copy, reproduce, download, post, record, transmit, commercially exploit, edit or distribute the Materials in any way without our prior written permission. All use of the Materials is on the basis that you are using this website in good faith for domestic purposes or for the purposes of placing an order with us.

Disclosure

Jane Cashmore, Mind Your Head Hypnotherapy will not publish, give, sell or rent your information to anyone. However, she reserves the right to disclose user information in special cases when she has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to, or interference with (either intentionally or unintentionally) her rights or her property, other users, or anyone else who could be harmed by such activities. Jane Cashmore, Mind Your Head Hypnotherapy also reserves the right to disclose user information when she believes, in good faith, that the law requires it, e.g. a criminal or civil court has demanded disclosure.

Security

Protecting the security of all client and prospective clients’ personally-identifiable information is important to Jane Cashmore, Mind Your Head Hypnotherapy. Jane Cashmore, Mind Your Head Hypnotherapy cannot 100% guarantee internet data transmission security due but she will take reasonable precautions to ensure its security on her system . While all reasonable steps are taken to ensure the security of users’ personal information and maintain their privacy, Jane Cashmore, Mind Your Head Hypnotherapy, cannot guarantee or warrant the security of any information you disclose or transmit online, and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Your acceptance of the terms in this Privacy Policy

By using the website, or booking and attending sessions, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please discontinue use of this site. The terms of this Privacy Policy may change occasionally without prior notice, so please be advised check this page from time to time, for any changes. Your continued use of this site following the posting of changes to these terms will mean you accept those changes.

Online Therapy Terms and Conditions

Online or remote hypnotherapy includes any form of electronic or digital communication media that is not face-to-face, including but not exclusively; Zoom, WhatsApp, telephone, video, email and text.

Suitability for online therapy

Prior to the initial consultation a free 10-15 telephone call will be arranged to discuss your concerns.

You are 18 years of age and over. Or if younger than 18 years of age, that you have the written consent of your parent/legal guardian/carer to receive online therapy and they are present or in the next room and available and contactable at all times during the session.
You are not feeling suicidal (please contact The Samaritans).
You are not under the influence of alcohol or recreational drugs prior to starting your consultation.
You are not under the supervision of a psychiatrist or suffering from any diagnosed psychiatric condition, psychological illness or epilepsy.

Before the initial consultation we will arrange a brief online meeting of 5-10 minutes duration to test the media compatibility, the joining link and discuss action for potential malfunction.

During your initial enquiries and decision to start therapy, you will agree to complete a medical questionnaire. This will include your personal details, and any medical and lifestyle issues that could affect your treatment.

Advance payment for online therapy sessions

Online therapy appointments including Zoom require full payment at least 24 hours prior to the scheduled online appointment, via Sumup payment link or PayPal.

Duration of online therapy sessions

Online therapy sessions are usually 50-60 minutes in duration.

Electronic media malfunction or failure

Jane Cashmore, Mind Your Head Hypnotherapy is not responsible for direct or consequential loss due to internet service failure or electronic media malfunction. No refunds are given when technological malfunction or failure is on part of the client.

Where there are technological malfunctions on Jane Cashmore, Mind Your Head Hypnotherapy’s part, reconnections will be attempted during the allotted appointment time. In the event of a complete technological failure on Jane Cashmore, Mind Your Head Hypnotherapy’s part, the appointment will be rescheduled to a mutually agreeable time to complete the remaining time left in the session.

Cancellation policy

If you have paid for a treatment and in the unlikely event we need to cancel (weather, sickness, unforeseen events) then Mind Your Head Hypnotherapy will offer an alternative date for the cancelled treatment. In the event of a force majeure, i.e. floods, pandemic etc. that is out of the control of Mind Your Head Hypnotherapy, refunds will not be given however a replacement session or product will be offered at a later date.

Online confidentiality

All written information taken before, during and after your therapy is completely confidential. Most online communication media is encrypted and there may only be a security breach if one of the participating computers (or other hardware) contains a virus/trojan/malware. Jane Cashmore uses updated anti-virus and anti-malware software to reduce the likelihood of any security breach. It is your responsibility to ensure that you have sufficient updated internet security measures in place to maintain confidentiality on your behalf.

Website Terms & conditions updates

These terms & conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have restarted therapy after a long period of absence.

* We reserve the right to amend these Terms and Conditions at any time.

Online terms of service

All clients agreeing to engage in online or face-face therapy with Jane Cashmore are accepting that this therapy contract/agreement, and the services to which it relates, are subject to the jurisdiction of the Laws of the UK. You are accepting that any dispute or differences in relation to this contract/agreement shall be subject to the exclusive jurisdiction of the courts of the UK.

All therapy services offered are not intended to be a substitute for professional medical advice, diagnosis and treatment. Please consult with your GP prior to your treatment to diagnose and treat any medical conditions.

Disclaimer

A well-motivated client is very likely to achieve realistic goals with online therapy. Progress is influenced by the level of engagement and willingness to participate. However, it is unethical for a therapist to guarantee a cure. The control of thoughts, beliefs, emotions and behaviours always reside within the client. No patient is “made” to do anything against their will using hypnosis or therapy. Jane Cashmore guarantees to apply her training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition given at the enquiry stage or during the first consultation, are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous patients with differing case histories. Hence, each patient and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.

Complaints

If you wish to complain about any matter in respect of any goods or services that we provide, please contact us at janie@mindyourheadhypnotherapy.co.uk